How Does Concierge Service Work?

Updated: Jul 4, 2024

Advertiser Disclosure

As the big day draws near many consumers begin to panic about finishing the Christmas gift shopping. However, premium credit cardholders have help close at hand thanks to a growing number of free concierge services offered free by credit card issuers. There are more cards than ever before that offer free round the clock concierge services as a membership perk to customers.

These are useful services that can not only help customers to purchase tickets and book restaurant tables but can also offer shopping support in a number of ways.

Some of the ways that card concierge services have been helping consumers to shop include locating difficult to find gifts. Visa Signature card concierges will call around stores to find items that are only sold locally or online. In a recent survey, one cardholder described how a concierge from the service called over a dozen different stores across the United States to track down a limited edition pair of sneakers by Chuck Taylor which were sold out in most stores.

Concierges are also happy to help brainstorm gift ideas by asking a series of questions for those hard to buy loved ones. They will run through a list of what the person’s hobbies are and where they work and make some suggestions on what type of gift they may enjoy. For example, if you tell the concierge that your sister enjoys cooking then they may recommend a recently released cookbook or some new kitchen gadget that is on the market.

American Express has also recently introduced a full-service concierge who will actually shop for you. This service is available to Platinum card members as a free benefit. Consumers can simply send a list of recipients, a shipping address, and what gift they would like and the concierge service will do all of the work. This includes searching for the item and finding the best price, shipping it, and including a gift note.

They will even check to ensure it arrives on time. Other card concierges are also able to do some shopping so long as it is only one or two items and they are available online. However, American Express will do this with no restrictions on the number of gifts or where they can be purchased.


Advertiser Disclosure

Market Pro Secure® is an independent payment card comparison service supported by advertisers, a complete list of which can be seen in our Editorial Guidelines. Even though some of these advertisers are financial product providers and credit card issuers, our paid partnerships don't affect card ratings or the Best Card Picks on our website. We don't post any content that is provided or commissioned by any of our partners. However, our paid partnerships may affect how and where products appear on our site, including the order in which they are presented within listing categories. This order may also be affected by our website rules, as well as the likelihood of the applicant’s credit approval. We can't offer any warranty for the accuracy of the credit card information we share on our website, even though we do our best to keep the Terms and Conditions, rates, and other credit card details up-to-date. For more accurate information, click "APPLY NOW" to get transferred to the credit card issuer's official website. Market Pro Secure® doesn't include all available payment cards in the marketplace.